Summary of Work/ Job Purpose
Work closely with the Process Implementation Manager (PIM) and Business Units in developing pragmatic solutions to optimize business processes and work on ad hoc projects and tasks as required by the PIM and COO. Work directly with Process Implementation Manager (PIM) to integrate and/or upgrade systems’ processes into company workflows in a way that achieves optimum efficiency and effectiveness.
Duties and Responsibilities
Work with the Process Implementation Manager (PIM) to define current state of business processes in terms of scoping, modelling, and stakeholders’ analysis
Work on tasks assigned by the PIM to analyze business processes, improvement gaps, root cause analysis, and developing alternative solutions.
Assist PIM and business teams in selecting feasible solutions to problems that will cover the gap to reach to the future state (To-Be) processes
Assist in planning, piloting, and rolling out final solutions to business processes.
Continuously monitor and control implemented processes for future enhancement using feedback and process reports
Work with the PIM and company departments to plan for ad hoc projects which can improve efficiency and productivity
Assist PIM and the BA team in the alignment between business requirements and technical/system requirements and in ensuring implementation of satisfactory solutions
BSc degree in Industrial Engineering, Economics, Business Administration or related areas, or equivalent combination of education and experience
Minimum of 2-4 years of progressive work experience
2-3 years of experience working with one of the Process Improvement methodologies (Lean, Six Sigma, PDCA, Kaizen)
Experience in data collection, cleaning, analysis, and visualization
Experience in process analysis and (re)design
Insurance background is a plus
Process understanding and analysis
Process modelling (MS Visio)
Process improvement fundamentals
Languages :Excellent command of written and spoken English and Arabic
Entrepreneurial and independent, with a sound background in process analysis.
Project and people management
Excellent data gathering skills.
Manage implementation of improvement plans delivery, reporting and tracking
Excellent problem solving and analytical skills
Excellent written and oral communication and presentation skills
Have good interpersonal skills
Attention to detail
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