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TalenTailor

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IT Support Assistant

Talented and energetic IT Support Assistant with a bachelor’s degree in computer engineering or a relevant degree, who will be mostly dedicated to company IT Service Team. Candidates having team spirit and high communication skills, open to learning and progress are welcomed to join us.

Responsibilities

  • Act as a Tier-1 Support for IT related issues registered in IT ticket system.
  • Setup and maintain sufficient IT equipment for business needs.
  • Tracking incidents and problems from initiation to resolution and providing feedback to the users and IT team.
  • Accept end users calls/emails and properly log them in the IT ticket system.
  • Troubleshoot and resolve end-user hardware, operating system, and software- related problems.
  • Assists end user in conference rooms.
  • Setup, preparations, and maintenance for computers, mobile devices, and printers.
  • Basic network and infrastructure administration.
  • User accounts and access management (AD accounts)

Key Competencies and skills

  • Excellent written and verbal interpersonal skills in English
  • At least 1 year experience in the related field, fresh graduates with sufficient training are encouraged to apply Strong relationship management skills and Team working experience.
  • Working in collaborative way to support team members.
  • General computer skills, communication skills, problem solving and Rational thinking.
  • Excellent end user Service and engagement skills
  • Ability to provide support out of business hours.

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