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IT Support Assistant

Talented and energetic IT Support Assistant with a bachelor’s degree in computer engineering or a relevant degree, who will be mostly dedicated to company IT Service Team. Candidates having team spirit and high communication skills, open to learning and progress are welcomed to join us.


  • Act as a Tier-1 Support for IT related issues registered in IT ticket system.
  • Setup and maintain sufficient IT equipment for business needs.
  • Tracking incidents and problems from initiation to resolution and providing feedback to the users and IT team.
  • Accept end users calls/emails and properly log them in the IT ticket system.
  • Troubleshoot and resolve end-user hardware, operating system, and software- related problems.
  • Assists end user in conference rooms.
  • Setup, preparations, and maintenance for computers, mobile devices, and printers.
  • Basic network and infrastructure administration.
  • User accounts and access management (AD accounts)

Key Competencies and skills

  • Excellent written and verbal interpersonal skills in English
  • At least 1 year experience in the related field, fresh graduates with sufficient training are encouraged to apply Strong relationship management skills and Team working experience.
  • Working in collaborative way to support team members.
  • General computer skills, communication skills, problem solving and Rational thinking.
  • Excellent end user Service and engagement skills
  • Ability to provide support out of business hours.

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